Ok here’s a post that includes Foursquare but not about Foursquare but is about Foursquare just not about locations. Now that we have that out of the way, like most startups using web apps to save time and money have become somewhat of a standard process. You can use Google Docs for all of your office application needs, you can use Phonebooth, Skype or Google Voice for phone service and instead of hiring teams for customer service, startups are using web base applications for customer support and ticketing. One of the most popular customer support platforms for startups is Get Satisfaction, which offers an instant way for companies to manage customer support, share ideas and gather feedback from customers as well. Get Satisfaction provides freemium services with paid upgrades for more options. We’re using it for customer support and feedback at TriOut. Since the launch of Get Satisfaction more platforms have lunched not to just focus on customer support but to focus on community feedback or collect ideas. Here’s a list of 15 online customer support solutions for your startup.
*disclosure I have no affiliation with any off the companies listed above.
Have you used one of the customer support platforms before? Which one is your favorite?