Posts Tagged ‘realtime’
Posted on January 21, 2010 - by Wayne Sutton
15 online customer support solutions for your startup
Ok here’s a post that includes Foursquare but not about Foursquare but is about Foursquare just not about locations. Now that we have that out of the way, like most startups using web apps to save time and money have become somewhat of a standard process. You can use Google Docs for all of your office application needs, you can use Phonebooth, Skype or Google Voice for phone service and instead of hiring teams for customer service, startups are using web base applications for customer support and ticketing. One of the most popular customer support platforms for startups is Get Satisfaction, which offers an instant way for companies to manage customer support, share ideas and gather feedback from customers as well. Get Satisfaction provides freemium services with paid upgrades for more options. We’re using it for customer support and feedback at TriOut. Since the launch of Get Satisfaction more platforms have lunched not to just focus on customer support but to focus on community feedback or collect ideas. Here’s a list of 15 online customer support solutions for your startup.
*disclosure I have no affiliation with any off the companies listed above.
Have you used one of the customer support platforms before? Which one is your favorite?
Posted on October 16, 2009 - by Wayne Sutton
BlogWorld Notes: The State of Technology & the Real Time Web via @louisgray #bw09
Lead by: Louis Gray
Video from WayneSutton.TV
My Notes:
Session Introduction
Everything is moving faster even it we like it or not
More data is being creating today more than ever
What is real-time
search and discovery
transport of data
live activity with requiring refresh
Real-time search
1st friendfeed
twazzup
Collecata
searchtastic.com
Google isn’t providing real-time search like twitter and/or friendfeed
Friendfeed is like twitter search ++ and it has rich media
Real-Time search
Real-Time data export
Data is flowing everywhere
Problem is trying to get data
Pubsubhubbub = middle man form your content from your data to the networks
RSSCloud
Apps
Twitter Feed
Reader2Twitter – google reader shares to twitter
Pingie
Gnip
Eliminating the Refresh
Hitting the F5 or the refresh button shows you
Facebook is implementing the real-time web
Google Wave – massive collaboration system all at one time in real-time
LazyFeed – great way for finding information by content
Comments: Disqus & JS-Kit Echo
Real Time Summary
More Data. More Places. Faster
Real Time Enables Social Elements
Real Time Keeps Services Synched
Real Time is About Now
Real Time is Real
Best tool to manage brand in real-time
BackType
Tweetbeep
Posted on September 22, 2009 - by Wayne Sutton
Everything Real-Time …Yes, EVERYTHING
After a late night podcast with The Social Geeks, we came out with a spanking new idea that surprised us all: Everything Real-Time. Think of it as EverythingTwitter, except with real-time apps and services.
Essentially, what we aim to do is provide you with reviews and directions to the latest apps and services that are implementing real-time web features. They won’t always be complete real-time web services, but we want to catalog them all as the future of real-time information takes off. Be sure to check out the first posting on Lazyfeed.
Also don’t forget to check out these discounts from SocialGeeks podcast sponsor Godaddy:
- GoDaddy coupon codes $7.49 .com domains
- GoDaddy codes 10% off any order
- GoDaddy coupon codes $5 off $30 or more
Posted on April 23, 2009 - by Wayne Sutton
Youtube goes real time, Ustream new design and Facebook Vanity urls- episode 021
Today on Talk Social News we cover Youtube’s real time feature, Ustream new design and Facebook Vanity urls, would you pay for one? Plus was say a big thanks to our viewers who have left comments.
The Video:
The podcast:
Talk Social News daily 020 – length 20:00 download or click to play:[audio:talksocialnewsdaily021.mp3] Subscribe to podcast in iTunes: 
If you would like to sponsor Talk Social News email us at contact@talksocialnews.com. Thanks
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About
Wayne Sutton helps individuals, startups and businesses succeed in understanding how to communicate on the social web via web development, user experience, brand strategy and marketing (Mobile and Social).
Wayne Sutton is an Entrepreneur, Advisor and Partner of NewMe Accelerator.
Ph: 919-816-2230
@: wayne@socialwayne.comSubmit
